Marketing & Customer Engagement Co-ordinator
| Reports to: | Marketing Manager & DTC Channels Manager |
| Salary: | £28,000 - £31,000 depending on experience. |
| Contract: | Permanent. Full-time. |
| Hours: | 40-hour work week. 9am-6pm Monday to Friday. Finish at 1pm on Fridays from June to August. |
| Benefits: | 25 days holiday per year plus flexible bank holidays and up to 3 additional holiday days between Christmas and New Year. Workplace pension. |
| Location: | Work from our office in London's West End, with the option to work from home 2 days per week. |
| Start Date: | June 2025 (subject to notice periods) |
Role Overview
As a Marketing & Customer Engagement Co-ordinator at PuttOUT, you will play a pivotal role in enhancing our brand's presence and ensuring exceptional customer experiences. This dual-focused position encompasses engaging with our passionate golf community through social media and providing outstanding service to our customers.
On the marketing side, you’ll help us build stronger relationships with golfers by interacting with our audience on social media, responding to comments, moderating content, and collaborating with other golf brands and personalities. On the customer service side, you’ll deliver thoughtful and timely support via email to help customers resolve problems and get the most from their PuttOUT products.
You’ll also play a part in maintaining our brand integrity and supporting our online marketplace operations by monitoring feedback and assisting with reputation management on platforms like Amazon.
About PuttOUT
PuttOUT is a London-based manufacturer of golf training equipment. Since launching in 2017, we have grown to become a leading supplier of putting training aids.
We have won 16 golf industry awards and sold more than a million units of our products. We focus on designing innovative yet simple products that can help golfers to improve their putting and have fun. Our latest product ‘AirBreak’ is the world’s first affordable, adjustable slope putting green.
Why Join Us?
- Work in a small, passionate team where your contribution will be noticed and valued
- Be part of a growing company doing exciting things in the world of golf
- Enjoy a flexible and supportive working culture
- Help shape how we interact with customers and the golfing community
Key Responsibilities
These are the responsibilities that the Marketing & Customer Engagement Co-ordinator will take on:
- Monitor and engage with followers across social media platforms, responding to comments and questions
- Moderate content and support positive community interactions
- Collaborate with golf brands, influencers and personalities to build relationships and increase visibility
- Respond to customer enquiries, primarily through our online helpdesk platform
- Monitor customer feedback on platforms like Amazon and escalate when needed
- Protect our brand by identifying and reporting intellectual property infringements
Skills and Experience
Essential:
- A deep passion for golf - ideally you play regularly and actively follow the sport
- Excellent written communication skills
- A proactive, positive attitude and self-motivation
- The right to live and work in the UK (we cannot sponsor visas for this role)
Highly desirable:
- Experience working in a customer-facing or community engagement role
- Familiarity with ecommerce platforms (Amazon, Shopify)
- Social media or digital marketing experience
- Knowledge of golf training aids and golf retail products
To Apply
Email careers@puttout.golf with the subject line:
[Your Name] / Marketing & Customer Engagement Co-ordinator
Please include:
- A short cover letter (no more than a page) telling us about yourself and why you want this role
- Your CV
We love ChatGPT but we prefer it when candidates write their own cover letters! We encourage you to be specific about why you want to work at PuttOUT. You could work anywhere, what is it that particularly appeals about this role?
Where possible, please use your CV not only to highlight your responsibilities but also the results you achieved. We know it is not always easy to quantify the outcomes of work, and so you could also describe the attitude or approach that you took. Help us understand not only what you’ve done but also how you’ve gone about doing it.
Application Process
Suitable candidates will be asked to participate in a short phone interview with PuttOUT team members to discuss their experience and their interest in the role. Telephone interviews will be conducted on a rolling basis as we receive applications.
Shortlisted candidates will be asked to attend an in-person interview at our office in London. At this stage candidates may also be asked to complete a short task before or during the interview. In person interviews are expected to take place in early or mid-May.
It is possible, though not expected, that a second in-person interview may be required to appoint a candidate to the role.
A Note for Recruitment Agencies
PuttOUT does not accept unsolicited CVs from recruitment agencies. We will not be bound by any terms or fees attached to unsolicited submissions, and we reserve the right to contact any candidate whose details are sent to us in this way. By submitting a CV to us without prior agreement, your agency is deemed to have accepted these terms.