FAQs

Once your order has been dispatched, you’ll receive a confirmation email with tracking details so you can follow your delivery every step of the way. If your tracking link isn’t updating straight away, don’t worry — it can take up to 24 hours for the courier’s system to refresh. If your parcel seems delayed or hasn’t arrived within the estimated timeframe, please contact our support team with your order number (starting with # in your confirmation email) and we’ll be happy to look into it for you.

If you purchased on Amazon, please contact Amazon Customer Support to resolve any delivery issues.

We currently deliver directly to customers in the UK, European Union, USA, and Canada. For golfers based outside of these regions, you can still purchase PuttOUT products through our trusted retail partners. Visit our Global Retailers page to find stockists in your country.

Delivery times vary by location, but most orders arrive within 2–10 business days. A more up to date timeframe will be provided at checkout.

Please keep in mind that any dates/timeframes provided on our website are estimates. On rare occasions, external factors such as carrier delays, strikes, or customs checks may cause your order to take a little longer.

Yes! Free shipping is available on orders above a certain threshold in most regions. Eligibility for free shipping will be shown in cart.

Please note that this eligibility will be calculated based on your region and may change when you input your final delivery address.

Unfortunately, we don’t currently offer express shipping. However, we do ensure a fast and reliable fulfillment process, so your order will be on its way to you as quickly as possible.

We hope you’ll love your PuttOUT products, but if for any reason you’re not completely satisfied, you can return your order within 30 days of delivery for a refund.

In most cases, we’ll provide a prepaid return label to make the process quick and straightforward. On rare occasions, customers may need to arrange their own return shipping, but our team will let you know if this applies. For more information visit our Refund Policy page.

To begin the return process, simply contact our support team through the Contact Us page. We’ll guide you step by step, provide a return label if applicable, and confirm once your refund has been processed.

Yes. All PuttOUT products are covered by a one-year manufacturer’s warranty, which protects you against faults in materials or workmanship. This is in addition to your statutory rights. Customers in the UK and EU are entitled to further protections under consumer law, which remain unaffected by this warranty.

Absolutely. All of our training aids are designed to be used both indoors and outdoors (in dry conditions), making practice easy wherever you are. For best results, we recommend placing them on a flat, smooth surface and storing your products indoors when not in use to maintain their condition.

You can sign up for our newsletter! Just use the pop-up on our website or scroll to the bottom of the page to join. We’ll keep you in the loop with all our latest launches and updates.

We accept all major credit and debit cards, along with PayPal, Apple Pay, and Google Pay. In some regions BNPL and region specific payment options like Bancontact & iDeal are also available. All transactions are processed securely to ensure your information stays protected.

Yes. All payments on our website are processed securely through Shopify’s encrypted checkout system. Shopify is PCI DSS compliant, which means your payment details are handled to the highest security standards. For your peace of mind, we never store your full payment information on our servers.

Absolutely, we can provide customers with a VAT receipt. Simply email us at contact@puttout.golf, and we’ll be happy to send a copy over to you.

Yes! For enquiries relating to bulk orders or more general retail enquiries go to our Contact Us page.

Yes! All PGA Pros are eligible for discounts. To apply, just email contact@puttout.golf with a photo of your PGA ID card. Once we’ve received it, we’ll send you your discount code right away to use at checkout.

Yes! All military members are eligible for a 10% discount. To apply, just email contact@puttout.golf with a photo of your military ID. Once we’ve received it, we’ll send you your discount code to use at checkout.

You should receive an email from us asking you to opt in to marketing communications. Once you confirm, we’ll send your unique 10% discount code. This email may take a few minutes to arrive, so please check all your folders, including spam or junk. If you’re still unable to find your code, feel free to reach out to us at contact@puttout.golf and we’ll be happy to help.

Since bundles are already offered at a discounted price, the new customer discount can’t be applied to these collections. 

We aim to respond to all customer enquiries within 24 hours, but please note that replies may take a little longer over weekends.